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Promptful

Privacy Policy

Last Updated: May 1, 2020

 

 

This Privacy Policy applies to the Promptful websites and related subdomains, mobile applications, and media (our “website”) managed by Marvee, LLC. (“Promptful”, “Marvee” “we”, or “us”), and the online workshops and products that enables independent instructors (“Instructors”) to deliver live or recorded instruction, digital goods, and learning services as individual or massive online workshops (“Workshops”) to end-users (“Students”) through third-party collaboration tools and software. Our website, online workshop creation, digital goods and related services are hereinafter collectively referred to as our “Services”.

We respect your privacy and are committed to maintaining and using any information we collect through your use of our Services responsibly.

Promptful is the data controller for the processing of personal data in relation to Promptful accounts and in relation to the use of our website. Other third-party platforms may also be data controllers for non-Promptful accounts, instructor personal data and for any processing conducted in relation to online workshops being conducted by Promptful.

This Privacy Policy only concerns the processing for which Promptful is the data controller. If you have any questions regarding processing for which Promptful is the data controller, please contact us.

The Information We May Collect

Our primary purpose in collecting information from or about you is to provide you with a safe, smooth, efficient, and customized experience. Depending on the manner in which you use our Services, we collect information about you that we deem necessary for providing Services and features that optimize, secure, and ease your user experience.

Personal Information or Personal Data (“PII”):

Promptful may collect and process information that could be directly or indirectly associated with you; information such as your full name, company name where applicable, user name and password, phone number, email address, billing or mailing address, credit/debit card information and other information that you share with Promptful. You can choose not to provide us with certain information, but that may result in you being unable to use certain features of our Services because such information may be required in order for you to register for an account; purchase products or Services; participate in a contest, promotion, survey, or sweepstakes; ask a question; or initiate other transactions on our website.

Payment Information:

For the purposes of billing Promptful subscription fees and enrollment fees that are processed through Marvee’s payment gateways, we may request your credit card and certain contact information, such as a billing address. We retain credit card information internally for the purpose of all payment processing related to our Services. This includes the use of your payment information to allow you to purchase courses across multiple schools through your Promptful account. The payment information is necessary in order for you to use our Services and failure to provide such information may result in you not being able to use our Services.

Third Party Payment Processors:

Payments processed via Custom Payment Gateways by third parties like PayPal and Stripe are subject to the terms of use and privacy policies of those payment gateways and are not accessible or controlled by Promptful. For payments processed via Promptful Payment and Custom Payment Gateways, we receive information related to the payment status of your account; this information includes your payment card type and last four digits, postal code, country of origin, payment expiration date, and any email address associated with the payment type. For additional information, we recommend that you review the payment processor’s Privacy Policy.

Information from Third Party Platforms: You may allow our Services to interact with one or more third party social networks or platforms (such as Facebook), which will provide data about you to us (“Platform(s)”). The information you allow Promptful to access varies by Platform, and it is affected by the privacy settings you and those that you are connected with establish while using such Platforms. Platforms are operated, controlled, and maintained by third parties that are not operated, controlled, or maintained by Promptful. We recommend that you read the terms of use or service and privacy policies of those Platforms to understand how they collect and treat your data and what data they might share with us or other third parties.

Demographic and Usage Data: Promptful may collect information through the use of cookies, HTML5 local storage, and other similar technologies. “Cookies” are alphanumeric identifiers in the form of text files that are inserted and stored by your web browser on your hard drive. Promptful may set and access cookies on your computer or wireless device to track and store preferential information about you. We may gather anonymous information about Users through cookie technology on an individual and aggregate level. Such information is used within Promptful internally and is only shared with third party advertisers, if any, on an aggregated or non-personally identifiable basis. You may opt out of receiving cookies from our website by following the instructions in your web browser. Note, however, that deleting cookies or directing your browser to refuse them may limit your ability to use certain portions of our website that require cookies to function. Promptful gathers certain information automatically and stores it in log files. This information may include Internet protocol (IP) addresses, browser type, operating system, and other usage information about the use of our website, including a history of the pages you view.

How We Use the Information We Collect

We will use your PII in accordance with applicable data protection legislation and this Privacy Policy for the following purposes and based on the following legal basis under the General Data Protection Regulation (2016/679/EU) (“GDPR”):

  • To help users access, use, and enjoy Promptful. The information you submit provides the basis for user experience. We may analyze user input to assess and improve our quality of service
  • Other information relevant to customer surveys, our products and/or offers
  • To provide updates to our users about Promptful and other Company offerings.
  • To answer customer service inquiries
  • To process payments as requested.
  • To enforce our Terms of Service and Privacy Policy.
  • To optimize Promptful and the Company’s services, as well as evaluate Promptful’s performance
  • Internal record keeping
  • We may send promotional emails about new products, special offers or other information which we think you may find interesting using the email you have provided.
  • We may, from time to time, also use your information to contact you for market research purposes.
  • Email marketing: we may send you emails about our site and related service(s), registration, course content, skill progress or other updates.
  • We may also use your email to inform you about changes to services, survey you about your usage, or collect your opinion
  • To comply with court orders and other legal processes.

Cookies:

Cookies are tiny text files that are stored on your computer when you visit some websites. We use cookies to identify your computer so we can tailor your user experience, track shopping basket content, and remember where you are in the order process. If you are using one of the common Internet web browsers, you can set up your browser to either let you know when you receive a cookie or to deny cookie access to your computer.

  • We use cookies to recognize your device and provide you with a personalized experience.
  • We may also use cookies to attribute visits to our websites to third-party sources and to serve targeted ads from Google, Facebook, Instagram and other third-party vendors.
  • Our third-party advertisers use cookies to track your prior visits to our websites and elsewhere on the Internet in order to serve you targeted ads. For more information about targeted or behavioral advertising, please visit https://www.networkadvertising.org/understanding-online-advertising.
  • Opting out: You can opt out of targeted ads served via specific third-party vendors by visiting the Digital Advertising Alliance’s Opt-Out page.
  • We may also use automated tracking methods on our websites, in communications with you, and in our products and services, to measure performance and engagement.
  • Please note that because there is no consistent industry understanding of how to respond to “Do Not Track” signals, we do not alter our data collection and usage practices when we detect such a signal from your browser.

Third Party Services

1&1 IONOS
The promptful.io website is hosted by 1&1 IONOS Inc. (“1&1”) They provide us with hosting and WordPress creation platform that allow us to present and sell our product/services to you. Your data is stored through 1&1’s data storage, databases and the general 1&1’s application. They store your data on a secure server behind a firewall.

1&1 IONOS Privacy Policy

Amazon Web Services
Promptful may utilize voice assistants during its workshops. Alexa Skills are hosted at Amazon Web Services (“AWS”) and Amazon’s Alexa Voice Services. Amazon services comply with the General Data Protection Regulation (GDPR).

Amazon’s Privacy Policy

Amazon Terms of Service

Amazon Conditions of Use

Eventbrite Services
Promptful may utilize Eventbrite’s ticketing system and Payment Gateway for workshop registrations.

Eventbrite Privacy Policy

Promptful may utilize the following collaboration and prototyping tools during workshops to fulfill services.

Voiceflow Inc

Mural

Zoom

Links

When you click on links on our website, they may direct you away from our site. We are not responsible for the privacy practices of other sites and encourage you to read their privacy statements.

Security

To protect your personal information, we take reasonable precautions and follow industry best practices to make sure it is not inappropriately lost, misused, accessed, disclosed, altered or destroyed.

If you provide us with your credit card information, the information is encrypted using secure socket layer technology (SSL) and stored with a AES-256 encryption.  Although no method of transmission over the Internet or electronic storage is 100% secure, we follow all PCI-DSS requirements and implement additional generally accepted industry standards.

Age of Consent

By using this site, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence.

Data Breach

Any personal data breaches which would significantly harm individuals will be reported within 72 hours to the “relevant supervisory authority.

Your Personal Information

We will not sell, distribute, or lease your personal information to third parties unless we have your permission or are required by law to do so.  To review or update your personal information to ensure it is accurate, contact us support@promptful.io

Changes to this Privacy Policy

We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it.

If our site is acquired or merged with another company, your information may be transferred to the new owners so that we may continue to sell products to you.

QUESTIONS AND CONTACT INFORMATION

If you would like to access, correct, amend or delete any personal information we have about you, register a complaint, or simply want more information contact our Privacy Compliance Officer at privacy@askpromptful.io or by mail at 340 Tamiami Trail N, #78, Naples, FL 34102

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